Millennium Weavers Europe – Wear Warranty Statement and Policy
All Millennium Weavers products are produced to exacting raw material and production
specifications which give us the confidence to offer this warranty and provide complete peace of
mind to the consumer.
“Wear” in relation to the terms of this warranty is the wearing of the pile surface through to the
backing under normal conditions of domestic use, where any area of backing, approximately 10cms
in diameter is visible.
The warranty does not cover, flattening, matting, shading, pile reversal, fading and damage or wear
due to abuse, misuse or poor maintenance. The warranty applies only to carpets originally fitted and
will not apply to carpets that have been moved, altered or already replaced under the terms of this
warranty or to underlay or any other items which may have been affected.
General Conditions.
1. The wear relates to normal indoor use installed in a single family domestic residence.
2. All carpet covered by this warranty must be installed over an appropriate quality of underlay
and in accordance with BS 5325 by a professional fitter.
3. The carpet must be regularly maintained i.e regular vacuum (at least weekly) and must be
cleaned professionally, at least once every 2 years from the date of purchase and recorded
evidence is kept.
4. The warranty is for the original purchaser only and is not transferable.
5. The warranty is specific to the wearing out of the pile surface through to the backing. Whilst
we manufacture all our products to be suitable for a wide area of applications, we cannot
warrant against the change of the pile surface appearance as mentioned above whilst in
general use.
*The level of warranty is dependent on the product purchased.
What you need to do:
1. You must retain your proof of purchase and a date of when the carpet was installed.
2. You must maintain the carpet in accordance with the general conditions of this warranty
policy.
3. You should retain an unused offcut which may help us to determine if any manufacturing
defect was present in the event of any claim being made.
4. In the event of a warranty issue or claim your first point of contact should be the retail outlet

where you purchased the carpet who should then carry out an inspection of the carpet to
determine firstly whether the claim is justified. They can follow our complaints procedure
whereby we will have the right to arrange our own independent inspection of the carpet and
further testing of the carpet to determine the defect to enable us to make a judgement.
Please note the terms of this warranty does not affect your statutory rights.
Millennium Weavers Stain Warranty Statement
All Millennium Weavers products are produced to exacting raw material and production
specifications which give us the confidence to offer this warranty and provide complete peace of
mind to the consumer.
Millennium Weavers carpets are manufactured to resist stains by utilising the inherent properties
built into the fibre. All household food & drink stains will be removable using the instructions and
techniques outlined in this guide. Please follow these instructions carefully.
Simple maintenance will not only protect the look and performance of the carpet – but also prolong
its life.
What you need to do:
1. You must retain your proof of purchase and a date of when the carpet was installed.
2. You should retain a piece of carpet approx 18” x 18” of excess, unused carpet after
installation.
3. Have your carpet cleaned in accordance with the care and maintenance instructions outlined
in this warranty statement and cleaning guide.
4. Keep a maintenance record by way of all receipts of professional cleaning and a list of all
products used to clean and maintain your carpet.
The warranty:
This warranty from Millennium Weavers is applicable to staining only on carpets purchased, fitted
and used in the U.K, Channel Isles and Southern Ireland.
The retailer may offer its own warranties on the carpet you purchase for which they are solely
responsible.
Limitations, conditions and exclusions:
6. The stain warranty relates to normal indoor use installed in a single family domestic
residence.
7. All carpet covered by this warranty must be installed by a quality fitter in accordance with BS

5325.
8. The warranty is for the original purchaser only and is not transferable.
9. The carpet must be regularly maintained i.e regular vacuum (at least weekly) and must be
cleaned professionally, at least once every 2 years from the date of purchase and recorded
evidence by way of a receipt is kept showing the date of cleaning and the name of the
cleaner.
The following exclusions apply to warranted carpets with a face pile yarn of 80% or more
Polypropylene.
1. All pigment stains; that is stains which contain pigment dyes such as mustard, shoe polish
etc.
2. Discolouring or shading changes to the carpet due to normal soiling, flattening of the pile,
abrasion, pile reversal or constant exposure to direct sunlight.
3. Staining due to improper cleaning methods, chemicals, chemical applications or their
incorrect use.
4. Permanent staining due to abnormal usage, conditions including wilful acts of gross
negligence.
5. All costs incurred relating to professional cleaning, historical or recent. All costs relating to
the replacement of underlay, accessories, uplifting and moving of furniture, carpets and any
other items during installation including any new installation costs should a replacement
carpet be offered.
*The level of warranty is dependent on the product purchased.
Please note the terms of this warranty does not affect your statutory rights.