General Information about Delivery
Standard delivery times quoted can only be used as a guide and provided at the time of order. Your order confirmation is subject to sufficient stock is available by the manufacturer at the time your order is placed by us. Delivery times may increase around holidays and peak shipping periods. Our 3rd party carrier will endeavor to deliver your goods over the threshold of your property when social distancing rules apply. When social distancing rules do not apply, goods will be delivered to a downstairs room of choice.
When our 3rd party carrier contacts you to arrange delivery, please make them aware if there are any special requirements to support the carrier in completing the prescribed method above. If you have alternative delivery requirements, please contact us prior to dispatch of your order. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control.
If you require your order to be shipped to an alternative address to the billing address, please specify this during the order process. Although we will make every effort to amend or change delivery addresses after the order has been placed, we cannot be held responsible for late deliveries if the address is changed or an incorrect address has been specified during the order confirmation process. If the ordered goods require collection and re-delivery to an alternative address, further delivery costs will be incurred and will need to be paid for prior to the onward
transportation of the goods. We reserve the right to deduct any such fees from any refund given should the order be subsequently canceled.
Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletized delivery. QFlooring Limited nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect
your goods during transit.
Delivery Times and Delivery Delays
The 3rd Party Courier responsible for delivery will try, where possible, to deliver on the date requested by the customer. In the event that special instructions are given by telephone or e-mail during or after the order has been placed, please be aware that QFlooring Limited will not entertain any claim for compensation because of a
late delivery which is due to a third-party carrier and is out of our control. Special instructions are a non-guaranteed request and are carried out at the carrier’s discretion. Any claims of this nature should be taken up directly with the carrier.
Where a delivery fails due to the non-attendance of the customer or the receiver was absent, notification will be sent and you will be contacted to attempt re-delivery. Goods will not be left in an area that is unattended and will be returned to the 3rd party courier’s premises until a new delivery date has been confirmed. In this event, another delivery charge will need to be settled by the customer prior to the next attempted delivery. We would recommend 3rd party contractors (such as fitters) are not booked to complete your installation until you have received your order in full and taken an acclimatization period into account. We also recommend that all goods are inspected by the customer prior to installation, to ensure the customer is satisfied with the quality of the product. This also helps the customer with any 3rd party contractor disputes that may arise due to incorrect or improper installation or
damage of the product when being fitted.
We must be informed at the time of order of any restrictions which may exist to access or difficulties that may affect the successful completion of the delivery of your flooring. This will help us prevent delays and costs for aborted deliveries.
UK Mainland excluding Northern Ireland
We currently only offer a delivery service to locations within the UK Mainland but which excludes Northern Ireland. Service may be available on products within the Highland and Island areas but a surcharge will apply. Details are available on request.
We are not able to offer a collection service from our third-party carrier nor from any QFlooring stores or satellite warehouses in relation to “Direct to Home” products.
Refusal of Goods
If goods are refused whilst the delivery is being attempted, the goods will be returned to the carrier’s premises. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs be settled in advance of any agreed delivery dates. If we are unable to make contact with you following an aborted delivery and after 2 further attempts to speak to you including one via written confirmation, the goods will be returned into stock and a cancellation charge will be applied based on costs incurred by QFlooring.