Terms & Conditions

Buying Direct to Home products online from
QFlooring.co.uk
These are the Terms and Conditions which apply when buying online from
QFlooring.co.uk. They should be read in conjunction with the 'Use of Website' Terms
and Conditions  and our Privacy Policy.  We reserve the right, at our discretion, to
update and/or revise these Terms and Conditions.
 
If you have any questions relating to these Terms and Conditions please contact our
Customer Services team either via phone during normal working hours on 07376
387750 or via email.  Contact details can be found here.
 
Your rights: it is our responsibility to supply you with goods and services which meet
your consumer rights. If you have any concerns that we have not met our legal
obligations, please contact us via phone number above. If you are unclear about
your rights or require advice, you can contact Citizens Advice Consumer Service on
07376 387750 or online.

Your Contract
You are the customer. You agree to purchase goods from QFlooring.co.uk subject to
these Terms and Conditions, the ‘Use of Website’ terms and conditions and our
Privacy Policy which will apply to all transactions using our Direct to Home service. 
QFlooring Limited reserves the right to alter or withdraw this ‘Direct to Home’ service
at any time, to refuse the service to any customer and to amend these Terms and
Conditions.   Any such changes will take effect when posted on the website and it is
your responsibility to read the terms and conditions on each occasion you use this
website.  
 
You must be 18 years or over to use the “Direct to Home” service.  By using this
service you agree that the details provided by you, at any time, are correct and
complete. You must inform us immediately of any changes to the information that
you provided at the point of order.  You must give us your real name, address, phone
number, email address and any other details that we may require to process your
order.
 
Your email address is essential in order for us to be able to supply you with
important information such as order confirmations, and changes to the service. By
using our “Direct to Home” service, you accept that your email address may be used
to supply you with such information. By using QFlooring.co.uk, you acknowledge that
you have read and understood our Privacy Policy.
 

These Terms and Conditions govern the supply by us of any product ordered by you,
whether via the QFlooring.co.uk website or by telephone or other means.
 
Payment for “Direct to Home” products ordered via the website will be taken
immediately and your order will be reviewed and confirmed  with you by a Customer
Service Adviser.  You will be invited to enter your payment details via a secure
payment method.  Upon receipt of your order confirmation, you should check the
details contained therein carefully including these terms and conditions and if you
have any queries please raise these immediately by calling us on 07376
387750. Payment for items which are added to your order will be taken via an
alternate method such as via a credit card payment over the phone.

Ordering
Measurements & Tolerances
You are responsible for all measurements used when calculating the appropriate
amount of flooring to be ordered.  Smooth flooring such as laminate, luxury vinyl tiles
and engineered flooring is purchased per square metre but supplied by the box.  The
relevant pack size will be available to view on the website and a flooring calculator
may be available to assist you to provide a guide price based on the square
metreage which has been entered into the calculator tool.  When estimating
appropriate floor coverage for your installation, a tolerance of up to 10% (rounded up
to the nearest box)  will be added to your order to allow for colour matching between
boxes and wastage during fitting. This is for guidance only but you are responsible
for the final amount ordered.  QFlooring Limited is not responsible for any overages
or shortages for incorrect measurements or order quantities placed which have been
supplied to us.
 
If you have a surplus box or two after fitting, we suggest these be stored on a flat dry
surface for future use. These are often useful to be kept should an accident occur
enabling you to swap a couple of planks or tiles. Only unopened boxes with the
manufacturers original packaging in its original state will be accepted should you
wish to return part of your order. This will be refunded at the original order value and
does not constituent a cancellation of your order.  If you wish to return a small
number of items, please contact Customer Services on 07376 387750 or
via Contact Us.  A collection charge which matches the value of the delivery charge
originally paid will also be chargeable.  If a subsequent order is placed due to a short
measure, we cannot promise this will be supplied from the same batch as that
previously supplied.